Help center
Answers to the most common questions about ChatSEO.
Subscription and billing
- Cancel, pause your subscription or request a refundManage, pause or cancel your ChatSEO subscription, find your invoices, and know when a refund is possible.
- ChatSEO plans, credits and pricingCompare ChatSEO plans, understand credits and rollover, and change your subscription.
- How do I subscribe to ChatSEO as a business and handle EU VAT?Enter your company name and EU VAT number at checkout, and get your billing details corrected.
- How do I update my payment method on ChatSEO?Change your card, check upcoming charges and download your invoices from the billing portal.
- How do I use a promo code on ChatSEO?Where to enter a promo code, and why it is only accepted before your first payment.
- The ChatSEO Agency plan: managing multiple sites with a custom planConnect and analyse a large number of sites with an Agency plan sized to your volume.
- Where can I find and download my invoices?Reach the billing portal, download your invoices, and understand how VAT is applied.
Features
- Chat error messages: what should I do?What each chat error message means, what to do about it, and whether a credit was charged.
- What is ninjalinking on ChatSEO and how does it work?Find free backlink opportunities with the NinjaLinking playbook, and know what is left for you to do.
- Where do ChatSEO's numbers come from?Search Console, DataForSEO, Ahrefs: the source of every number ChatSEO shows, and why it can differ from another tool.
Integrations
- Connecting ChatSEO to WordPress: what you need to knowLink your WordPress site to ChatSEO to publish articles as drafts or live, with no copy-paste.
- Connecting Google Analytics to ChatSEO: what you need to knowLink your Google Analytics 4 account to ChatSEO to enrich your analyses, and see which plans include it.
- Connecting Google Search Console to ChatSEOLink your Search Console during onboarding or from the settings, pick the right property and know what to do when your site does not show up.
Account
- Deleting your ChatSEO accountWhere the delete button is, how the email confirmation works, what gets erased and what to do about your subscription first.
- How do I change the interface language (French / English)?Switch the ChatSEO interface between French and English from your settings.
- How do I join my manager's team on ChatSEO?Accept an email invitation and get into your team's workspace.
- How does team and user management work on ChatSEO?Invite members, understand shared access, and see which plans include collaboration.
- How does the ChatSEO affiliate program work?Unique affiliate link, Tolt dashboard, 30% recurring commission: everything an affiliate needs to know.
Sites and projects
- Deleting, replacing or adding a siteWhat happens when you delete a site, how to add one, and what to do when you reach your site limit.
- How does ChatSEO pick your competitors?How the competitor list is built from Google results, and how to fix it during onboarding and later in the site settings.
- One site = one domain: which domain should I enter?Why ChatSEO only keeps the domain of the address you enter, and what to enter for a site in a subfolder or a shop on a marketplace.
Developers
Writing
Getting started
- What is ChatSEO and how does it work?What ChatSEO does, how to get started, and what its SEO agents are for.
- Your first analysis: how does onboarding work?The guided flow of your first login: what ChatSEO analyses, the buttons to move forward, the optional Search Console and what to do if an error shows up.