Terms of Service

Last updated: January 20, 2026

1. Introduction

Welcome to ChatSEO. These Terms of Service ("Terms") govern your access to and use of the ChatSEO website, services, and applications (collectively, the "Service") provided by GROW IT, located at 3 impasse du parc, 14610 Cairon, France ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Acceptance of Terms

By registering for, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and GROW IT.

3. Description of Service

ChatSEO is an AI-powered SEO assistant that provides users with:

  • Conversational interface for SEO analysis and insights
  • Integration with Google Search Console, Analytics, and Google Ads data
  • Keyword research and competitive analysis tools
  • Site audit and performance recommendations
  • Real-time SEO data and actionable insights

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

4. Credits and Subscriptions

4.1 How Credits Work

ChatSEO operates on a credit system that allows you to perform analyses and use the Service features.

  • Credits do not roll over: Credits allocated as part of your subscription do not carry over from one billing period to another. Unused credits at the end of a billing period (monthly or annual) are forfeited and cannot be refunded or compensated.
  • Renewal: Your credits are reset at the beginning of each new billing period.

4.2 Automatic Renewal

  • Automatic renewal: Your subscription is automatically renewed at the end of each billing period (monthly or annual), unless you cancel.
  • Cancellation: You can cancel your subscription at any time from your personal space (dashboard) or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period.

4.3 Subscription Cancellation

In case of subscription cancellation:

  • Access until end of period: You retain access to the Service until the end of your current billing period.
  • Credit deletion: On the effective date of subscription termination, all your remaining credits are permanently deleted and cannot be refunded.
  • Data: In accordance with our Privacy Policy, your personal data will be processed according to the terms set out in the Data Retention section.

4.4 Refund Policy

Unused credits are non-refundable. By subscribing, you agree that:

  • Credits constitute a right to use the Service and not a refundable asset
  • No refunds will be granted for unconsumed credits, regardless of the reason for non-use
  • Promotional offers or bonus credits are subject to the same conditions

5. User Accounts and Eligibility

To use certain features of our Service, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate and current
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

6. Acceptable Use

You agree not to:

  • Use the Service for illegal or unauthorized purposes
  • Violate any laws, regulations, or third-party rights
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated means to access the Service without our permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Remove, alter, or obscure any proprietary notices
  • Use the Service to transmit spam, malware, or harmful code
  • Impersonate any person or entity or falsely state your affiliation

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

When you connect third-party services (such as Google Search Console) to ChatSEO, you grant us permission to access and process data from those services to provide you with our Service.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by GROW IT and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of all data you submit to the Service. By submitting data, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and analyze such data solely to provide and improve the Service.

9. Third-Party Services

Our Service may integrate with or contain links to third-party websites, services, or content. We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party services is at your own risk and is subject to their terms and policies.

10. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors will be corrected
  • The Service will meet your specific requirements

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROW IT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to indemnify, defend, and hold harmless GROW IT, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, violation of these Terms, or violation of any rights of others.

12. Right of Withdrawal

In accordance with articles L221-18 and following of the French Consumer Code, you have in principle a period of 14 days from the subscription to exercise your right of withdrawal, without having to justify reasons or pay penalties.

Exception for digital content and services provided immediately:

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a tangible medium, the performance of which has begun after prior express consent from the consumer and express waiver of their right of withdrawal.

By subscribing to a ChatSEO subscription, you acknowledge and expressly agree:

  • That the performance of the Service begins immediately after confirmation of your payment
  • That you expressly waive your 14-day right of withdrawal
  • That this waiver is necessary to benefit from immediate access to the Service

This waiver will be explicitly requested during the subscription process via a dedicated checkbox.

To exercise your right of withdrawal (if applicable, particularly if you have not started using the Service): You can contact us by email at [email protected], clearly indicating your wish to withdraw, along with your account information.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms.

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

14. Dispute Mediation

In accordance with articles L611-1 and following of the French Consumer Code, in the event of a dispute relating to this contract, you have the option of using a consumer mediator free of charge.

We inform you that:

  • Mediation: Before contacting a mediator, you must first attempt to resolve your dispute directly with us by contacting us at [email protected].
  • Competent mediator: If this approach fails, you can contact the competent consumer mediator. The list of approved mediators is available on the Ministry of Economy website: https://www.economie.gouv.fr/mediation-conso
  • European platform: You can also use the Online Dispute Resolution (ODR) platform set up by the European Commission: https://ec.europa.eu/consumers/odr

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of France.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

17. Contact Information and Legal Notices

If you have any questions about these Terms, please contact us at:

GROW IT
SIRET: 984 879 932 00015
3 impasse du parc
14610 Cairon, France
Email: [email protected]

Hosting: The Service is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. All data is stored on servers located in the European Union.