General Terms of Sale

Last updated: February 7, 2026

Publisher: GROW IT, SASU with a share capital of 1,000 EUR

Registered office: 3 Impasse du parc, 14610 CAIRON, France

SIRET: 984 879 932 00015 | RCS: Caen B 984 879 932

Contact: [email protected] | Live chat via Crisp (widget available on the website)

Article 1: Purpose and enforceability

These General Terms of Use and Sale govern access to and use of the ChatSEO service, published by GROW IT. In accordance with Article L. 441-1 of the French Commercial Code, they constitute the sole basis for commercial negotiation. Any registration or order on the website https://chatseo.app implies the Client's full and complete acceptance of these clauses.

Article 2: Service description and eligibility

2.1. Services

ChatSEO is an AI-powered SEO assistant providing a conversational interface, audit tools, keyword research and integrations (Search Console, Analytics, Ads).

2.2. Eligibility and account creation

2.2.1. Legal capacity and age: Use of the Service is strictly reserved for individuals aged at least 18 years with full legal capacity to contract, or legal entities acting through a duly authorized representative. By accessing the Service, the User declares and warrants on their honor to meet these conditions, in accordance with Articles 1145 et seq. of the French Civil Code.

2.2.2. Accuracy of information: Access to certain features requires creating a personal account. The User undertakes to:

  • Provide accurate, current and complete information during registration;
  • Maintain and update their information without delay so that it remains accurate and current throughout the duration of the Contract.

2.2.3. Account security and responsibility: The User is solely responsible for maintaining the confidentiality of their login credentials (username and password). As such, they accept full responsibility for all activities carried out under their account. In accordance with Article 1231-1 of the French Civil Code, any action performed with the User's credentials is presumed to have been performed by them.

2.2.4. Incident notification: The User undertakes to immediately notify GROW IT, in writing at [email protected], of any unauthorized access to their account, any loss of confidentiality of their credentials, or any other security breach of which they become aware.

2.3. Best efforts obligation

In accordance with Article 1104 of the French Civil Code, the Publisher undertakes to perform its obligations with due diligence. The Client acknowledges that the Service is provided "as is" and relies on AI technologies whose results cannot be guaranteed.

Article 3: Provisions specific to client status

ChatSEO offers its Services to both consumers (B2C) and professionals (B2B). The parties agree that the Client's status determines the application of certain clauses of these Terms.

3.1. Definitions

  • Consumer (B2C): Any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity.
  • Professional (B2B): Any natural or legal person, public or private, acting for purposes within the scope of their commercial, industrial, craft, liberal or agricultural activity, including when acting on behalf of another professional.

3.2. Right of withdrawal

In accordance with Article L. 221-28, 13Β° of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of digital content not provided on a tangible medium whose execution has begun after express prior consent of the consumer. By validating their order, the Client immediately accesses the Service and expressly waives their 14-day right of withdrawal.

However, we accept refund requests if made within 24 hours of purchase.

  • B2C: The Consumer benefits from a 14-day right of withdrawal, unless they have expressly waived it to immediately access the Service, in accordance with Article L. 221-28, 13Β° of the French Consumer Code.
  • B2B: The right of withdrawal does not apply between professionals. By exception, Article L. 221-3 of the French Consumer Code provides a right of withdrawal only if: (1) the contract is concluded off-premises, (2) the subject of the contract does not fall within the main activity of the solicited professional and (3) the number of employees is five or fewer.

3.3. Liability and limitation of damages

  • B2B: GROW IT's liability is strictly limited to direct damages and capped at the amount paid during the last 12 months. Any loss of profit, revenue, or data is excluded.
  • B2C: Liability limitations cannot deprive the Consumer of their legal rights in the event of fault by the Publisher.

3.4. Jurisdiction and dispute resolution

  • B2B: Any dispute relating to the interpretation or performance of the contract shall be subject to the exclusive jurisdiction of the Commercial Court of Caen.
  • B2C: In the event of a dispute, the Consumer may bring proceedings before any court with territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded. The Consumer is informed of their right to have recourse free of charge to a consumer mediator (Article L. 612-1 of the French Consumer Code).

3.5. Late payment penalties

  • B2B: Any late payment automatically triggers late payment penalties equal to 3 times the legal interest rate and a fixed indemnity of EUR 40 for collection costs (Article L. 441-10 of the French Commercial Code).
  • B2C: Legal interest applies after formal notice has remained unsuccessful.

Article 4: Credits and subscriptions

4.1. How credits work

Credits are a time-limited right of use. Unused credits at the end of a billing period are permanently forfeited and are not carried over.

4.2. Renewal

Subscriptions are renewed by tacit renewal.

4.3. Cancellation

In accordance with Article L. 215-1 of the French Consumer Code, the Client may cancel at any time via their dashboard. Cancellation takes effect at the end of the current period; remaining credits are then deleted without compensation.

Article 5: Financial terms

Prices are displayed in Euros including all taxes. Payment is processed through the secure provider Stripe. In the event of late payment by professional Clients, late payment penalties and a fixed indemnity of EUR 40 will be applied in accordance with the French Commercial Code.

The billing currency is determined as follows: transactions subject to VAT (French and European clients who have not provided a valid intra-Community VAT number) are invoiced in euros (EUR); transactions not subject to VAT (clients established in the United States) are invoiced in US dollars (USD). European professional clients with a valid intra-Community VAT number benefit from the reverse charge procedure in accordance with Articles 283 and 259 of the French General Tax Code; their invoicing is established in euros excluding taxes.

Article 6: Google services integrations (API)

6.1. Access

The Client authorizes GROW IT to access data from their Google accounts (Search Console, Ads, Analytics) via official APIs to provide SEO analyses.

6.2. Limited use

In accordance with the Google API Services User Data Policy, GROW IT undertakes not to sell this data, not to use it for advertising targeting, and not to transfer it to third parties unrelated to the Service.

6.3. Revocation

The Client may revoke these accesses at any time through their Google security settings.

Article 7: Fair Use clause

The Publisher reserves the right to limit or suspend a User's access if their usage is deemed abnormal or excessive (e.g., automated requests via unauthorized scripts, scraping attempts), in order to guarantee infrastructure stability for all users.

Article 8: Electronic proof clause (Article 1366 of the French Civil Code)

In accordance with Article 1366 of the French Civil Code, computerized records maintained in GROW IT's systems shall be considered as proof of communications, orders and payments. The "click" validating these Terms constitutes an electronic signature having, between the parties, the same value as a handwritten signature.

Article 9: Security suspension clause

GROW IT reserves the right to suspend without notice or compensation any user account whose use of AI tools would violate applicable laws or the ethical rules of our API providers. The Client remains solely responsible for generated content and its legal compliance.

Article 10: Hardship and indexation clause

In accordance with Article 1195 of the French Civil Code, the Client acknowledges that prices are calculated based on the current cost of third-party technologies. In the event of an unforeseeable change of circumstances at the time of entering into the contract (increase in API prices, tax changes), GROW IT may propose a price revision. Failing agreement, GROW IT reserves the right to terminate the subscription with 30 days' notice, without compensation.

Article 11: Moderation and reviews clause

The Client undertakes to act in good faith and moderation in any criticism or review concerning the Service. In accordance with Article L. 111-7-2 of the French Consumer Code, GROW IT reserves the right to report or pursue any statement constituting commercial denigration, defamation or damage to the brand image of GROW IT and ChatSEO.

Article 12: Data recovery and reversibility clause

In the event of termination of the contractual relationship, for whatever reason, GROW IT has no obligation to retain generated analysis data (SEO history, audits). The Client is responsible for exporting their data before the effective date of termination. After this deadline, data will be permanently deleted from our active servers in accordance with our Privacy Policy.

Article 13: Intellectual property

The Website and its components (code, algorithms, prompts) are protected by Articles L. 111-1 et seq. of the French Intellectual Property Code. Any attempt at reverse engineering or data extraction (Article L. 342-1) is strictly prohibited.

Article 14: Assignment of contract

GROW IT reserves the right to assign, transfer or contribute to a third party, in any form whatsoever, the rights and obligations arising from this contract. The Client hereby accepts that in the event of a sale of the business or the company, the contract shall be continued with the new acquirer without a new acceptance being required.

Article 15: Beta features clause

The Publisher may offer features identified as "Beta" or "Experimental". The Client acknowledges that these features are provided "as is", without any guarantee of performance. GROW IT shall not be held liable for damages resulting from the use of these services under development.

Article 16: Referral program

GROW IT offers a referral program allowing Users (hereinafter the "Referrer") to benefit from additional credits by inviting new users (hereinafter the "Referee").

16.1. Eligibility conditions

The referral program is open to any User with an active account. The Referee must be a natural or legal person who has never had a ChatSEO account before.

16.2. Referral benefits

  • For the Referrer: The allocation of ten (10) free credits is triggered as soon as the Referee sends their first message in ChatSEO.
  • For the Referee: The Referee receives five (5) free credits upon registration, plus five (5) additional credits under the referral program, for a total of ten (10) credits upon arrival on ChatSEO.

16.3. Nature of free credits

Credits obtained through referrals are considered "Bonus Credits". Unlike subscription credits, they are non-refundable, non-convertible to cash, and have no monetary value. They are consumed first, before subscription credits.

16.4. Limitations and fraud prevention

  • Self-referral: Self-referral through the creation of multiple accounts is strictly prohibited.
  • Abuse: GROW IT reserves the right to suspend the Referrer's account and delete free credits in case of suspected fraud, use of bots, temporary accounts (disposable emails), or mass distribution of the referral link on coupon or spam sites.
  • Cap: GROW IT reserves the right to cap the number of referrals per month per User.

16.5. Program modification

The Publisher reserves the right to modify referral benefits or discontinue the program at any time, without notice and without compensation for credits already earned or pending.

Article 17: Limitation of liability and third-party APIs

17.1. SEO results

GROW IT does not guarantee any improvement in search engine rankings.

17.2. Third-party dependency

The Publisher cannot be held liable in the event of failure, modification or interruption of services provided by third parties (Google, OpenAI, Claude...).

17.3. Force majeure

In accordance with Article 1218 of the French Civil Code, the Publisher is released from all liability in the event of an unforeseeable and irresistible event.

17.4. Cap

The Publisher's liability is limited to the amount paid by the Client during the last 12 months.

Article 18: Mediation and disputes

18.1. Mediation

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, the consumer Client may have free recourse to a consumer mediator after an attempt at amicable resolution with GROW IT, via live chat Crisp (widget available on the website) or by email at [email protected].

18.2. Law and jurisdiction

These Terms are governed by French law. Any dispute with a merchant shall be subject to the exclusive jurisdiction of the Commercial Court of Caen.

If any provision of these Terms is declared null or unenforceable, the remaining provisions shall remain in full force and effect.

The clauses relating to Intellectual Property, Limitation of Liability, Confidentiality and Dispute Resolution shall survive the expiration or termination of this Contract for any reason whatsoever.

By derogation from Article 2224 of the French Civil Code, any legal action between the professional Client and GROW IT relating to the performance of these Terms shall be time-barred after a period of twelve (12) months from the event giving rise to the dispute.

The failure of GROW IT to enforce any breach by the Client of any of its obligations shall not be interpreted as a waiver of the obligation in question for the future.